Enterprise rent a car sent me a full cost of repair even after paying SB

  • Hi Everyone,



    i got an email reply from the Enterprise today. It doesn't look good. they want me to pay in full since i informed the police two days late. I am now consulting with a lawyer and hope this situation can be resolved through the legal process.



    This was the reply i got:



    Sehr geehrter Herr X,

    vielen Dank für Ihre Nachricht und die Übersendung des Polizeiberichts.

    Bevor der Schadenfall an Sie abgerechnet wurde, hatten wir bereits Gelegenheit die polizeiliche Ermittlungsakte einzusehen. Sowohl aus dieser, als auch dem von Ihnen übersandten Bericht geht hervor, dass Sie den Unfall erst zwei Tage später bei der Polizei anzeigten.

    Dies entspricht jedoch nicht den Vorgaben in unseren Mietbedingungen, wonach Sie verpflichtet sind zu jedem Unfall sofort die Polizei hinzuzuziehen. Eine Anzeige erst mehrere Tage danach reicht daher nicht aus, um Ihrer Mieterpflicht nachzukommen.

    Aus diesem Grund liegt ein Verstoß gegen unsere Mietbedingungen vor und Sie haften dementsprechend für den gesamten Schaden.

    Wir bleiben daher auf unserer Forderung bestehen und bitten um Regulierung des offenen Betrags von 2740.61 € bis spätestens 04.02.2019.

    Bei weiteren Fragen können Sie sich gerne unter schaden@ehi.com an uns wenden.

    Freundliche Grüße


  • Hi,


    This is really a very customer unfriendly way to treat such a case.


    I am wondering what would have been the arguments of Enterprise if you/the car checker of enterprise would have noticed the hit vs. the wall anyways later than when it happened? Wouldn't that be damage wise the same? Would you be released then from paying it?


    I mean it may happen quite often, that damages might occur without noticing it.

    Warum für viel Geld einen Neuwagen kaufen, wenn man auch preiswert mieten kann?! Der Wertverlust kann mich Mal!

    Einmal editiert, zuletzt von Biker2010 ()

  • Very sad having to contact a Lawyer for such ridiculous matters.

    Dies ist nicht das Forum, wo man kostenlos Hinweise erhält, wie man kostenlos ECMR an jeder beliebigen Station bucht und ohne Aufpreis XDAR erhält.


    Sachdienliche Hinweise, wo es dieses Forum gibt, dürfen jederzeit hier gepostet werden.

  • they would still charge you the repair cost. i have read many accounts on the internet where people had a small scratch and were charged quite a lot.


    Couldnt you argue, that you noticed the damage later, which made it just at that moment evident (for you, and unavoidably earlier), that a call of the police was required?

    Warum für viel Geld einen Neuwagen kaufen, wenn man auch preiswert mieten kann?! Der Wertverlust kann mich Mal!

  • Couldnt you argue, that you noticed the damage later, which made it just at that moment evident (for you, and unavoidably earlier), that a call of the police was required?

    It might be too late for that if OP already told Enterprise that he contacted the police two days later. If no one was hurt and no damage was done to a 3rd party, it shouldn't make any difference when he contacted the police. But as we know unfortunately, there are precedents for this. A lawyer is definitely the way to go.


    I am still hoping for the best for you ameenyousuf. It must be very frustrating to have an insurance for exactly this situation and having to foot the bill but the hope is still there :)

  • Another reason for me, avoiding renting at enterprise hardly. This case is larger than stupidity.


    I had an accident in the Netherlands without human injuries years ago. I called the police but as there were no people involved they declined to care about that and they have the right to do so. So I didn't get a police report and Sixt was fine with this. What would Enterprise do in such a case?


    I hope this ends okay for you and thanks for sharing.

  • Another reason for me, avoiding renting at enterprise hardly. This case is larger than stupidity.


    I had an accident in the Netherlands without human injuries years ago. I called the police but as there were no people involved they declined to care about that and they have the right to do so. So I didn't get a police report and Sixt was fine with this. What would Enterprise do in such a case?


    I hope this ends okay for you and thanks for sharing.

    I agree with you!

    Had the same more or less in austria 4 years ago: a huge ice block fall off a pedestrian bridge on our windshield over Tauern Autobahn close to Salzburg.

    When we called the police their first reaction was hat they are not really interested in this issue (no damages to 3rds).
    I had to insist hard on the case as its a rental car, so that they come and create a procotcol onsite.

    Warum für viel Geld einen Neuwagen kaufen, wenn man auch preiswert mieten kann?! Der Wertverlust kann mich Mal!